Ad-hoc support for end users
A customer calls: «My Outlook won\'t start.» You open the WinDesk client, enter session ID and PIN — connected within 10 seconds, without the customer having to install anything.
Use case
Remote support for IT providers
You support multiple customers with dozens or hundreds of devices. You need reliable connections, clear session logs for billing and a pricing model that grows with your team.
Typical scenarios
Scheduled maintenance outside office hours
Saturday-night server patches. Unattended access on the Pro plan: the host service runs permanently, you connect from home, apply updates, logged in the session history.
Tech team of 2 to 20
Each technician has their own login and role. Admin sees all sessions, supporter only the assigned customers, read-only for interns.
SLA report for the quarterly review
Your enterprise customer wants to know how many hours you supported them this quarter. Export session history as CSV, filter by customer group — 10 minutes instead of half a day of Excel.
Crisis: ransomware suspicion
A customer device shows suspicious file names. You connect immediately, isolate the host from the network, take forensic screenshots in the session log — incident response without travelling.
Subcontractor access
Your external freelancer for VoIP issues gets temporary read-only access to exactly 4 customer hosts — no general license, no trust gap.
Typical bill for an IT provider
Example: MSP with 5 technicians and 200 customer devices.
| Pro subscription (base, 1 administrator) | CHF 29.90/month |
|---|---|
| 4 additional user add-ons | 4 × CHF 4.90 = CHF 19.60/month |
| Host extension | 200 devices → CHF 10 surcharge (for 101–200) |
| Total | CHF 59.50/month |
| Per customer (avg. 40 customers) | ≈ CHF 1.49/customer/month |
Frequently asked questions
Can I pass the cost on to my customers?
Yes, that's common. Many of our MSP customers add CHF 5–10 per end customer as a «remote management fee» on top of the monthly retainer.
How do I migrate existing AnyDesk/TeamViewer setups?
Via concierge onboarding (CHF 490 one-off). We import your device list, set up groups and assist during the first 2 weeks of migration.
Is there white-labeling?
Not in the standard offering. For enterprise customers from 50 technician licenses upwards we offer custom logo in the portal and host installer on request.
How do webhooks work?
WinDesk sends events (session started, file transfer, session ended, kill switch triggered) as JSON POST to a URL of your choice. Jira Service Management, Zammad, osTicket accept that without additional software.