Ad-hoc support for end users
A customer calls: “My Outlook won't start.” You open the WinDesk client, enter session ID and PIN — connected within 10 seconds, without the customer having to install anything.
Swiss company · GDPR-compliant
Use case
Remote support for IT providers
You support multiple customers with dozens or hundreds of devices. You need reliable connections, clear session logs for billing and a pricing model that grows with your team.
Typical scenarios
Scheduled maintenance outside office hours
Saturday-night server patches. Unattended access on the Pro plan: the host service runs permanently, you connect from home, apply updates, logged in the session history.
Tech team of 2 to 20
Each technician has their own login and role. Four roles: owner, admin, supporter (starts sessions) and read-only (views hosts and session history), for example for interns.
Crisis: ransomware suspicion
A customer device shows suspicious file names. You connect immediately, get a picture of the situation and secure suspicious files — assessment and evidence without travelling, before the device is taken off the network.
Subcontractor access
Your external freelancer for VoIP issues connects with the ID and PIN that you or the customer give them — for that session only, without a VPN and without an account in your team.
Typical monthly cost for an IT provider
Example: MSP with 5 technicians and 200 customer devices.
| Pro subscription (base, 1 administrator) | CHF 29.90/month |
|---|---|
| 4 additional user add-ons | 4 × CHF 7.90 = CHF 31.60/month |
| Host extension | 200 devices → CHF 12.90 surcharge (for 101–200) |
| Total | CHF 74.40/month |
| Per customer (avg. 40 customers) | ≈ CHF 1.86/customer/month |
Frequently asked questions
Can I pass the cost on to my customers?
Yes, that's common. Many of our MSP customers add CHF 5–10 per end customer as a “remote management fee” on top of the monthly retainer.
How do I migrate existing AnyDesk/TeamViewer setups?
Through the migration guides: you export the device list from your current vendor, install the hosts and run both systems in parallel until the switch has settled.
Is there white-labelling?
Not in the standard offering. For enterprise customers with 50 technician licences or more we offer a custom logo in the portal and host installer on request.