1. Mum downloads the host
You send a link to windesk.ch/en/download. Mum clicks, downloads and installs. On launch the host shows a large session ID and a 6-digit PIN.
Swiss company · GDPR-compliant
Use case
Remote help for family and friends
Parents have a printer jam, grandparents can't find the email, a friend has managed to break Word. WinDesk Free plan: 2 hours per month free, no account required, AES-256-GCM encrypted.
How it works in practice
2. You open the client
You enter the session ID and PIN that Mum reads out to you over the phone. Connected in 10 seconds.
3. You see Mum's screen
Mum sees the notice “Remote support active” at the edge of the screen and can end the connection there at any time.
4. You solve the problem
Move the cursor, open programs, reinstall the printer driver — whatever is needed. Mum sees everything and can step in.
Try the Free plan
2 hours free per month. No account, no credit card. AES-256-GCM also in the Free plan.
Frequently asked questions
Are the 2 hours in the Free plan really enough?
For occasional help (Mum has a printer problem, Grandma can't find that email): yes, easily. 2 hours per month spread across all sessions. For more frequent help you have a choice: Light at CHF 19.90/month with no time limit — or prepaid credit with no subscription at all, at CHF 0.20 per minute of connection or part thereof and CHF 0.30 per host per month. Below around 100 connected minutes a month, credit costs less, and if you do nothing for six months you pay nothing for those six months. Prices compared.
Does it work on a Mac too — Mum has an iMac?
Yes. WinDesk runs on macOS Apple Silicon (M1/M2/M3/M4). Apple-notarised — no “App is damaged” drama. On first connect, grant screen recording and accessibility once — after that everything just works.
What does my mum have to install?
The host. She downloads it from /en/download and installs it (5 min). Then she gives you the session ID and the PIN that the host shows — you connect. With unattended access (Pro): set up once, connect any time afterwards without her having to do anything.
Can my parents accidentally click something wrong?
No, the host clearly indicates an active connection (the notice “Remote support active” at the edge of the screen). They can end the session there at any time. They see your cursor; nothing happens without their knowledge.